Refund policy

Refund policy

We have a 30-day return policy. You have 30 days from delivery to request a return.

Take it on a job. If the Moth Pro doesn't earn its place in your kit, send it back within 30 days of delivery for a full refund — used or not. Return postage is on us either way.

To start a return, email hello@mothmakeup.com. We will send you a prepaid return label and instructions. Please don't send anything back before contacting us — items sent without a requested return can't be accepted.

Returns address: Lea Hall, Lea, Ross-on-Wye HR9 7LQ, United Kingdom

Damages and faults

Inspect your order on arrival. If anything is defective, damaged or wrong, photograph the outer packaging and the contents and email us within 48 hours of delivery. We will replace it.

Exchanges

We don't run exchanges. Return the item for a full refund and place a new order — it is faster, and you are not waiting on our stock movements.

Refunds

Once your return reaches us and we have inspected it, we will email you to confirm. Approved refunds go back to your original payment method within 7 days. Your bank may take a few days more to post it.

If more than 15 business days have passed since we confirmed your refund, email hello@mothmakeup.com.

Your statutory rights

Under the Consumer Contracts Regulations 2013 you have 14 days from delivery to cancel your order for any reason. Our 30-day, used-or-not policy is more generous. Nothing here affects your statutory rights.

Questions

Email hello@mothmakeup.com. We answer every message.